Frequently Asked Questions

Everything you need to know about your Alpkit order and gear.

What is your return policy?

We offer a 123-day return period for all unused items in their original packaging. If you aren't 100% satisfied with your gear, you can return it for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally arrive within 7-14 business days.

Do you offer a warranty on your products?

Yes, all Alpkit products are covered by our Alpine Bond. This protects against defects in manufacturing and materials for the reasonable lifetime of the product.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize recycled fabrics, organic cotton, and PFC-free DWR treatments, and we are a certified B Corp committed to ethical manufacturing.